Patti Simpson
Union Square Hospitality Group
Seasoned professional who played a pivotal role in reshaping culture and policies at Union Square Hospitality Group, the company behind iconic restaurants like Shake Shack.
Episode
EP 66 · 23 November 2023
How Shake Shack & USHG are Rethinking Restaurant Culture, featuring Patti Simpson
0:000:00
Their segments in this episode (10)
- building culture from day one and finding great managers
- covid letting 2 700 people go and the hugs fund
- eliminating tipping the 20 wage experiment
- how do you know if your culture is working
- meet patti simpson and the union square hospitality group
- recruiting for culture the 51 qualities
- technology ai and the future of hospitality
- the vaccination only policy and quick decisions
- the virtuous cycle of hospitality culture
- what is ushg and the hospitality quotient