# best practices
5 moments across 4 episodes. Click any moment to jump straight to that part of the episode.
22:51The Yost coefficient — how long should a survey be?Bill Yost: It does really depend. I will say the big survey that I sent, depending on who you were, because some functions or roles could have more questions than others, could creep into like 120, 130 questions, which iEP 283 · 12 Mar 2026·interview· 22:51–26:4653:34Top 3 takeawaysLeanne Elliott: And third, confidential beats anonymous. Nearly every well-run survey is confidential, not truly anonymous. And that's a feature, not a flaw. It's the only way to find out that, say, your new hires hate tEP 283 · 12 Mar 2026·interview· 53:34–54:2530:40The 3rd characteristic: obsession with onboardingJonathan Bennett: Yeah, it's not. There's some decent and emerging literature in it. I think, and just encourage everybody to read Amy Edmondson's book called Psychological Safety. It's a really solid read that I think sEP 104 · 6 Jun 2024·interview· 30:40–40:447:46What empathy at scale looks like in practiceAl Elliott: Tell me, what would a company or an organization look like who understood empathy at scale and were implementing systems— we'll come into that in a second— how would that compare to someone who has never hearEP 98 · 16 May 2024·interview· 7:46–10:4026:21How layoffs *should* be done: Stripe vs. TwitterLeanne Elliott: So again, we're coming back to how it's done. So what is the right way to lay people off from a business and people perspective? Let's hear from Stephen Al Elliott: So let's not make any mistake, right? LEP 12 · 15 Nov 2022·other· 26:21–29:17
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