# crisis communication
4 moments across 1 episode. Click any moment to jump straight to that part of the episode.
0:00Andrew's background: from US politics to Facebook's first global comms functionAl Elliott: When some of the world's best-known brands hit a very public crisis, like a scandal or a mass layoff or a product recall, somebody has to decide what that company says in the next hour, not in the next week. EP 315 · 2 Jul 2026·interview· 0:00–5:157:24The line between responding and causing more panicLeanne Elliott: Where's the line between responding in the moment in a way that doesn't cause more fear or panic or backlash and taking time to set a plan? Andrew Blotky: Just to share why there might sometimes be backlaEP 315 · 2 Jul 2026·interview· 7:24–9:089:08What honest communication actually meansLeanne Elliott: I'm curious, what does honest communication actually mean when you're in a situation where you feel like things are falling apart? Because again, I'm thinking leaders are thinking, well, that initial convEP 315 · 2 Jul 2026·interview· 9:08–15:5828:58What listening really looks like in a crisisLeanne Elliott: What does listening look like in a crisis? You've mentioned a couple of times about involving people in that consultation. How do you do that in a way that isn't overwhelming as a leader when people are kEP 315 · 2 Jul 2026·interview· 28:58–35:17
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