# customer service
4 moments across 3 episodes. Click any moment to jump straight to that part of the episode.
7:37Story 2: Starbucks' fabricated empathy problemAl Elliott: Well, I was on Twitter. There's a woman called Minda Zetlin. Originally, I think I saw this in Inc.com, but I did a bit of digging. She writes for everything. She's pretty incredible. We have to get her on thEP 240 · 14 Oct 2025·news roundup· 7:37–13:0619:43Servicing sponsors well without being sycophanticLeanne Elliott: Welcome back. So let's say you get invited to an event where you know someone famous will be there. How will you behave? What are some tips? Jackie Stewart: If I took anybody of our major sponsors, whetheEP 133 · 3 Oct 2024·interview· 19:43–21:1853:59Nordstrom's legendary customer service (and the tires story)Al Elliott: a company here, uh, you know, in, in, in the US, you know, customer service is their brand. That's what they're known for. But otherwise, it's just, you know, if you don't have good customer service, you go oEP 39 · 17 May 2023·other· 53:59–56:2758:25Extend what you already do for customers to employeesAl Elliott: You know, here's another example, an onboarding process that's not just, here's a bunch of stuff, good luck, see you later, right? It really has to be, you know, thought through. And I think, you know, brandiEP 39 · 17 May 2023·other· 58:25–60:33
Jumping to a moment opens the episode page with the player already cued to that timestamp — press play to hear it.