Truth, Lies & Work

# de escalation

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32:30Non-complementary responses — how to de-escalate angry peopleRyan Martin: There's this phenomenon that we talk about in psychology referred to as non-complementary responses, right? And so, because what that means is we tend to match each other's emotions. This is that emotional cEP 81 · 8 Mar 2024·interview· 32:30–34:06

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