# feedback
22 moments across 20 episodes. Click any moment to jump straight to that part of the episode.
50:55Workplace Surgery: Are exit interviews a waste of time?Leanne Elliott: Yes, there is. Well, yes, there's lots of different things. I still think exit interviews serve a purpose. I think it's difficult when the manager leads the exit interview because that's just an awkward sEP 316 · 7 Jul 2026·workplace surgery· 50:55–55:4625:32Talk or type? The psychology of disagreementsAl Elliott: Hmm Leanne Elliott: Interesting. And it crosses cultures. So Goldschmidt, Gailey, and Keith tested underdog support across Israel, Japan, and China. This was in 2018. And all 3 countries, of course, have veryEP 314 · 30 Jun 2026·news roundup· 25:32–38:0216:10When middle managers start to give upKristien Turner: Um, you know, middle managers also started to give up, Leanne, when it was The feedback survey, the engagement survey that they've responded to every bloody year, and they've manifested the same concernsEP 311 · 18 Jun 2026·interview· 16:10–24:1036:31How do leaders respond to being challenged?Al Elliott: Do we want to, I don't know, should we start, James? Should we start with you? Matt Smith: Sure. I mean, firstly, how do you know it's the wrong decision? And how did you come to that decision would be where EP 303 · 21 May 2026·panel interview· 36:31–40:2242:07Workplace Surgery: Asking for feedback and not acting on itAl Elliott: We'll find out together. Okay, so it's time for the world-famous Weekly Workplace Surgery where I put your questions to Leanne. Um, we have 3 questions. I'm gonna basically put them to Leanne as I just descriEP 298 · 5 May 2026·workplace surgery· 42:07–45:5726:46Pop-up surveys — are they worth it?Bill Yost: If the question was, do you want to throw rocks at your managers today? The legal implications of that aside, because I'm certain corporate lawyers would have something to say about that, you would hook me bacEP 283 · 12 Mar 2026·interview· 26:46–30:2235:28The unheralded hero: AI as a coaching and feedback toolAndrew Palmer: One of my favorite conversations was with a kind of unheralded person, actually. So there's someone called Hillary Gridley, who's a product manager at Whoop. which is a wearable device company. And HillaryEP 277 · 19 Feb 2026·interview· 35:28–38:2843:02What to do when you think you're doing recognition right but aren'tAl Elliott: Let's think about someone who thinks they're doing everything right in terms of recognition, but they've not quite got it. What do you think they might be missing? Steve Kemish: Well, I think the first thing EP 275 · 12 Feb 2026·interview· 43:02–54:1834:05How to tell if you're the difficult one in the roomAl Elliott: Let me ask you, how can we tell if we are the difficult one in the room? Aoife O'Brien: A couple of points here, and stealing from Bob Sutton's book, Robert I. Sutton, his book, The No Asshole Rule. And he saEP 255 · 4 Dec 2025·interview· 34:05–37:586:52Feedback conversations: getting clear on outcomesMamie Kanfer Stewart: So, when you're having to have a feedback conversation, you wanna get really clear about what the outcome is. So, are you trying to get this person to understand themselves differently and to changeEP 241 · 16 Oct 2025·interview· 6:52–9:429:42First-time moments vs. patterns of behaviourAl Elliott: Yeah Mamie Kanfer Stewart: That might not be the problem. It might not be that they're distracted and they need more calendar alerts. It might be that they're in back-to-back meetings all day long and they neEP 241 · 16 Oct 2025·interview· 9:42–13:0513:05Giving feedback to someone more seniorLeanne Elliott: Is it the same process when we're giving feedback to somebody who's more senior than us? Mamie Kanfer Stewart: It's all very similar, meaning you always want to start with those facts, right? What is yourEP 241 · 16 Oct 2025·interview· 13:05–17:4951:37Workplace Surgery: Gathering Peer Feedback Without Being Thrown Under the BusAl Elliott: Okay. Onto question number 3. I've been asked to gather peer feedback, but why would anyone open up to me? My manager's asked me to speak to my teammates and gather feedback on our team culture and work envirEP 212 · 8 Jul 2025·workplace surgery· 51:37–57:3732:19Workplace Surgery Q1: My boss keeps adding context (but they're wrong)Veerle Numan: Yes Al Elliott: Okay, so the question number 1. My boss keeps adding context, but he's actually wrong. So this person writes, my new manager constantly interrupts me during presentations and team meetings tEP 174 · 25 Feb 2025·workplace surgery· 32:19–37:2328:11Workplace Surgery: New Manager Avoids Negative FeedbackAl Elliott: Absolutely. Okay. So the second question I've got here is, new manager hates giving negative feedback to their team. I became a manager for the first time a few months ago, and it was always my dream to be thEP 170 · 11 Feb 2025·workplace surgery· 28:11–34:2138:45Workplace Surgery: Are All Employee Surveys the Same?Leanne Elliott: That's me Al Elliott: That is her over there. That's the lady woman over there who's my wife, my co-host, and my world. Anyway, just in case you hadn't worked it out yet, Leanne is a chartered occupationaEP 168 · 4 Feb 2025·workplace surgery· 38:45–46:3936:15Workplace Surgery: giving feedback to a more experienced team memberAl Elliott: Are you ready? Leanne Elliott: Yes Al Elliott: So this person writes, I've just started a new managerial role and I'm facing a bit of a challenge. One of my team members is much older than me and way more expEP 126 · 10 Sept 2024·workplace surgery· 36:15–41:5037:56Millennials vs Gen Z on FeedbackLeanne Elliott: And how does that differ from millennials? Are millennials better at taking on constructive feedback? Louise Kershaw: I think to begin with, no, because it can challenge our, again, that sense of your selEP 117 · 23 Jul 2024·interview· 37:56–41:2539:02Workplace Surgery: Encouraging honest feedbackLeanne Elliott: Yeah Al Elliott: I manage a medium-sized team, and lately I've noticed my guys are hesitant to give honest feedback. Either to me or to each other. It started to stifle our innovation and improvement, andEP 111 · 2 Jul 2024·workplace surgery· 39:02–45:0916:46Feedback, effort, and the input biasLeanne Elliott: Yes. This stuff is directly related to things a leader or manager does every day, like giving feedback. So instead of saying, that wasn't the outcome I was looking for, you might say, I know you put a lotEP 75 · 25 Jan 2024·interview· 16:46–19:3715:36Leanne's 91-Second Explainer: What is a 360 Review?Al Elliott: So, just for a quick second, Leo, Jodie mentioned 360 reviews there, 360 degrees, I'm guessing. Can you give us the 90-second summary of what a 360 review is for anyone who's not heard of this before? Leanne EP 73 · 11 Jan 2024·interview· 15:36–17:0179:23No. 6: Give employees a real voiceLeanne Elliott: We know from previous conversations that we've had that employee voice is one of the most effective ways to build psychological safety. And that is basically asking your employees for their ideas, their cEP 34 · 12 Apr 2023·other· 79:23–84:05
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