# operations
5 moments across 4 episodes. Click any moment to jump straight to that part of the episode.
40:31Workplace Surgery: Operations Director, Not HRAl Elliott: I've documented what was reported, spoken privately with the supervisor, But now I'm completely out of my depth. We have no formal HR department, just an outsourced payroll service. Our company has never dealEP 184 · 1 Apr 2025·workplace surgery· 40:31–45:4225:13Connecting leadership to operationsLeanne Elliott: What I love about that, Eric, is that you've connected leadership to operations, you've connected it to people and culture, to HR, and I think there's not I don't hear many conversations about leadership EP 179 · 13 Mar 2025·interview· 25:13–27:2210:52What operational chaos actually looks likeAl Elliott: One of the things you talk about on your website is operational chaos and I really like the term, but I'm wondering, you've run quite a few businesses. I'm guessing that you've broken a lot of things in your EP 147 · 21 Nov 2024·interview· 10:52–18:3818:51When culture and operations collideAl Elliott: Tell me then, when you deal with clients who have got a similar kind of problem where there's a mismatch between either customer expectation and delivery or potentially employee, what their job title is and wEP 147 · 21 Nov 2024·interview· 18:51–24:3028:48The operational first step: streamlining and prioritisingLeanne Elliott: Banks agrees with this and also mentions that it all comes down to prioritizing. Al Elliott: One, in my experience, is that the teams that are best able to move to a 4-day work week are ones that are gettEP 36 · 25 Apr 2023·other· 28:48–34:09
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