Truth, Lies & Work

# velvet hammer

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31:31The velvet hammer — balancing accountability and empathyEric Stone: Well, I mean, again, I think you can balance it. I used to call it the velvet hammer. I write about it in the book. You can still have a tremendously high expectation and make sure you don't lower standards, EP 179 · 13 Mar 2025·interview· 31:31–33:43

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