# employee experience
16 moments across 12 episodes. Click any moment to jump straight to that part of the episode.
4:00Story 1: The rise of friction-maxxingLeanne Elliott: I've got a new word Al Elliott: Talk to me Leanne Elliott: Friction-maxxingEP 280 · 3 Mar 2026·news roundup· 4:00–12:2757:07The best place I've ever worked and takeawaysAl Elliott: So let me just ask you one last question, and I imagine that you You overheard your employees talking about working at Studio Xav. What would be the biggest compliment you could overhear, do you think, about EP 271 · 29 Jan 2026·panel interview· 57:07–61:3310:32NatWest Thinks Like a Tech Company: Employee Journeys and Failure-Free WorkLeanne Elliott: Oh yeah Al Elliott: Yep. And it was, it was, it's only like 50 years old, so it's not like super, super old, like some of the old, old banks, but it does own like Coutts, which is like a, you know, where EP 212 · 8 Jul 2025·news roundup· 10:32–17:445:34Meet Emma: the human cost of legal ambiguityLeanne Elliott: I'd like you to meet Emma. Emma works for a large public organization. She's been there for years. She's smart, steady, and widely respected. She's been identified as one of the company's top female talenEP 199 · 22 May 2025·interview· 5:34–8:088:54What The Undercover Project Actually IsNora Burns: What— Leanne Elliott: for, I guess, for our listeners who haven't heard of it, maybe can you just start by telling us what Is the Undercover Project Nora Burns: Yeah. Also, why the hell did you do that? That'EP 161 · 9 Jan 2025·interview· 8:54–11:3621:08The Undercover Employee — Frontline Work, ExposedNora Burns: The Undercover Employee happened because when I started talking with organizations at conferences and events about undercover candidate, someone would inevitably ask, did you take any of those jobs? I'd say nEP 161 · 9 Jan 2025·interview· 21:08–24:2724:27Why Onboarding Is Just... BadNora Burns: Onboarding is just Yeah, onboarding is just bad. It's just bad. And the thing is, we have organizations that are doing a lot of work on designing really solid employee onboarding experiences. And here are allEP 161 · 9 Jan 2025·interview· 24:27–27:3333:37How Nora Audits Organizations — and What She FindsNora Burns: When we go through, first, we look at what their current experience is. When I work with organizations, we look at what's currently happening, and we can pretty easily identify some quick elements to fix on tEP 161 · 9 Jan 2025·interview· 33:37–37:317:28Amazon's culture crisis: former employee speaks outAl Elliott: Well, Amazon. Amazon had never been renowned for their workplace culture, but are the Amazon employees finally publicly standing up to the recent changes in the culture? And I talk about recent Changes in a sEP 140 · 29 Oct 2024·news roundup· 7:28–13:3930:40The 3rd characteristic: obsession with onboardingJonathan Bennett: Yeah, it's not. There's some decent and emerging literature in it. I think, and just encourage everybody to read Amy Edmondson's book called Psychological Safety. It's a really solid read that I think sEP 104 · 6 Jun 2024·interview· 30:40–40:449:08Meet Jeremy — Assistant Director Employee Experience at the RSPCAAl Elliott: My name is Jeremy Gaultier-Jones. I'm the Assistant Director Employee Experience at the RSPCA. I've been with the RSPCA for 3 years, and what I'm famous for, probably within the RSPCA, is leading our quite flEP 67 · 30 Nov 2023·other· 9:08–9:2757:12Onboarding as a brand momentAl Elliott: And in fact, um, Ollie talked then about Google, which I forget, I think they call it 20% time or something they did back in the day. And the idea is that you go off and you do your own thing for 20% of the wEP 39 · 17 May 2023·other· 57:12–58:2558:25Extend what you already do for customers to employeesAl Elliott: You know, here's another example, an onboarding process that's not just, here's a bunch of stuff, good luck, see you later, right? It really has to be, you know, thought through. And I think, you know, brandiEP 39 · 17 May 2023·other· 58:25–60:3322:51What a fulfilling employee experience looks likeOliver Yonchev: From a culture standpoint, I would love us to be known for a place that gives everyone a very fulfilling experience, and fulfilment is very subjective. But I do think, as people, we all have similar wantsEP 38 · 10 May 2023·interview· 22:51–23:5338:00Theme 6: Line managers are EVERYTHINGAl Elliott: So the 6th theme was it's down to the line manager. I've learned this from Leanne. If there's one thing you have to get right, it's having leaders and line managers who know how to both lead and also support.EP 37 · 3 May 2023·other· 38:00–48:0321:09Meet Fery Kaszoni — the entrepreneur's perspectiveAl Elliott: For the most part, and for the overwhelming majority of participants, employees that took part in these trials were happier and they were healthier. Employers that took part in the trials found that they wereEP 36 · 25 Apr 2023·other· 21:09–25:15
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