# metrics
7 moments across 7 episodes. Click any moment to jump straight to that part of the episode.
14:30Redefining engagement metrics — the acid testsJeffrey Fermin: Look, I've been involved. I think there's some great points there. I've been involved in these dashboards where you've got like 100 different elements and data's flying around and there's 150,000 people aEP LIVE-2026-04-03 · 3 Apr 2026·panel interview· 14:30–18:5831:19What are we actually measuring in 2026?Jeffrey Fermin: Okay. So my last bit of research, uh, which, you know, full-fledged competitor research came 2018 and I found like not much changed from 2011 to 2018. Uh, and I, I say that because it's all Likert surveysEP 285 · 19 Mar 2026·interview· 31:19–32:1149:42Workplace Surgery: Is employee NPS a good idea?Al Elliott: Love it. Love it. Cool. Okay, Leigh, that's brilliant. Thank you. I've got a 3rd question for you if you've got the appetite for it Leanne Elliott: Sure Al Elliott: Okay. Nice and simple. Is employee NPS a goEP 270 · 27 Jan 2026·workplace surgery· 49:42–54:0523:07Metrics, numbers, and what they missElina Teboul: And that's another important aspect actually, is that very often you'll see just metrics, numbers, and the way we make decisions is based on the Excel spreadsheet. Like, this makes sense for our organizatioEP 197 · 15 May 2025·interview· 23:07–25:2836:51Prisoners of our existing metricsLeanne Elliott: There's a danger where prisoners of our existing metrics, and that's always a danger with metrics, which is that the metrics you've measured turn out to be less relevant. So I mentioned that fact that, yoEP 156 · 24 Dec 2024·other· 36:51–40:2035:11Data-led DEI: leveraging insights for changeAl Elliott: Trigger alert for Kulbir, because I asked her a very, very difficult question. I said, the whole point of higher education is to exclude the majority of people who don't get the grades. So that's the whole poEP 62 · 26 Oct 2023·other· 35:11–43:0638:48Trend 3: Metrics and measurementAl Elliott: Nope. You like metrics, measurements, and data. That's what you live for Leanne Elliott: I do. I do. And our experts like it too ?: Why?EP 49 · 27 Jul 2023·panel interview· 38:48–47:30
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