# trust
27 moments across 25 episodes. Click any moment to jump straight to that part of the episode.
20:29Modelling Psychological SafetyTom Emery: I mean, I think with psychological safety, psychological safety is built through disagreeing and disagreeing well and building trust. The other model that we use when we talk about psychological safety in teamEP 321 · 23 Jul 2026·interview· 20:29–29:547:37The 3 Critical Elements to Fast-Track Real Human RelationshipsSean O'Shea: Yeah. And it's a small anecdote, but it's really consistent in what we see. And the messy moments, that's a term I like. Because I'm a real fan of those messy moments between humans that I think are so imporEP 309 · 11 Jun 2026·interview· 7:37–10:2326:44The trust gap: trust as a starting point, not a prizeDanny Wareham: So, it's such a complicated question, and I've I've thought about trust a lot and I think there are different types of trust. I've used the example before of my best friend. I know I could call him at 3 o'EP 303 · 21 May 2026·panel interview· 26:44–34:4248:29Trust, authenticity and aligning words with actionsPaul Spiers: Okay. I mean, I think the key to trust and authenticity is aligning your words, your values, and your actions, to Charli's point. And I I talk a lot about vinyl values in a business that you walk into an offEP LIVE-2026-05-01 · 1 May 2026·panel interview· 48:29–53:031:00The 'snake eating itself' — how performative surveys destroy trustAl Elliott: Bill calls it the snake eating itself, where employees stop trusting Surveys stop filling them in, and leaders stop sending them because nobody actually responds. And he's got a very specific framework for brEP 283 · 12 Mar 2026·interview· 1:00–4:2516:54The 'Goodwill Account' — asking without acting is a withdrawalBill Yost: I love that analogy. I wouldn't, I wouldn't call it flaky at all. So Googlegeist was also very popular because there were tangible changes in the company that could point right to the surveys being inputs for EP 283 · 12 Mar 2026·interview· 16:54–19:035:08Why 'truth is funny' and what it reveals about trustAl Elliott: You mentioned something a minute ago. You're not there to try and make comedians. I think a lot of people who think funny people are essentially either comedians, professional or just amateur. What's the diffEP 269 · 22 Jan 2026·interview· 5:08–10:5832:56Garry's stinky locker room and the Maniac PledgeGarry Ridge: Are people talking to you? Are people open with you? When you put a meeting on their Outlook calendar, do they call in sick? How open are you? Or do they say, I can't wait to be with Al because I know that IEP 251 · 20 Nov 2025·interview· 32:56–41:0219:23The Post Office scandal: how trust collapsedAl Elliott: Fair enough. Fair enough. So, Leanne, what else you seen this week? Well, I have seen some really cool research on the Post Office If you're not, if you're not from the UK, or perhaps you've not heard from thEP 250 · 18 Nov 2025·news roundup· 19:23–26:3234:52Workplace Surgery: Building a reliable team when you're used to doing it all yourselfLeanne Elliott: Yeah Al Elliott: That is a TV show I'd watch. 2 TV detectives, Judge and Cable. Get in my office, Cable! Anyway, right, so let's move on to the world-famous weekly workplace surgery. Where I put your quesEP 238 · 7 Oct 2025·workplace surgery· 34:52–41:0020:49Trust, outcomes, and the messy middleAl Elliott: Let's talk about these outcomes. Does that mean then that in theory, and of course I would never talk practicalities, but in theory, some of your team could be working half as long as they're contracted to, aEP 233 · 18 Sept 2025·interview· 20:49–26:3215:08Story 3 — What happens when leaders break their wordAl Elliott: So, Leanne, anything else to add or should we move on to what you've seen? Leanne Elliott: Move on. Let's move on. I guess a similar theme really. I saw some research that basically looks at what happens whenEP 214 · 15 Jul 2025·news roundup· 15:08–21:0323:59Building Trust and Self-AwarenessRoit Feldenkreis: That is a huge question, of course. And we don't have, you know, like the entire map for, you know, doing that because it's a life's work. What I suggest, well, there are a few things I suggest, but theEP 209 · 26 Jun 2025·interview· 23:59–29:1917:11Do we trust rule-benders more than rule-followers?Leanne Elliott: I'm not sure the type of people on Twitter give a shit about what I have to say, truth be told. Excuse my language. Al Elliott: Off Twitter, back onto the mainstream press. What have you seen? Leanne ElliEP 200 · 27 May 2025·news roundup· 17:11–25:1324:05Hot Take — The trust crisis, with Rose SoffelLeanne Elliott: Keep that in. Welcome back. Right now it is time for our hot take. If you're a regular listener, you will know that this is where we bring you those spicy, sometimes controversial opinions about the workpEP 198 · 20 May 2025·hot take· 24:05–39:4039:40Workplace Surgery Q2: 'Anonymous' feedback or CEO spy mission?Al Elliott: I'm not sure there is an answer. I'm not sure there is, but I just, I picked it out because I thought it was really funny. Uh, and I'm so sorry if you're a big believer in, um, in, in, um, conspiracy theoriesEP 178 · 11 Mar 2025·workplace surgery· 39:40–46:0616:54Leadership in a distributed world: trust by defaultTony Jamous: It is less about the managerial skills because How you supervise somebody, how you manage somebody, support somebody can be transferable between office and remote. What is really critical is to change the chEP 167 · 30 Jan 2025·interview· 16:54–20:2224:27Workplace Surgery: Navigating deception in the workplaceAl Elliott: Okay, question number 1. I'm in a difficult position at work and I really need advice. My manager reports directly to our CEO and has been consistently saying a major project is back on track and meeting all EP 142 · 5 Nov 2024·workplace surgery· 24:27–29:4431:16What VIPs look for when deciding to work with youAl Elliott: Well, so Jackie, let me ask you about this because I love that you're talking about people and it all rests on people. So do you have some kind of formula for recognizing that someone is special? Whether it pEP 133 · 3 Oct 2024·interview· 31:16–34:3620:47Trust, hierarchy, and the stacking effectLeanne Elliott: One of the signs of an amazing workplace culture Is that there is trust between leadership and the teams they lead. Quite simple, actually. So, why do most leaders struggle to trust their employees? PetraEP 80 · 29 Feb 2024·interview· 20:47–25:2939:53Finding trust, speaking words out loud, and the essence of hopeLeanne Elliott: Yes Sophie Wood: And that's the essence of hope, is that looking forward to something in the future. And that's the key to still being around, kind of at the age of 52, as Danielle says, living our dream EP 77 · 8 Feb 2024·panel interview· 39:53–39:5326:33If you don't trust your employees, why did you hire them?Leanne Elliott: I think that can really be summed up by, if you don't trust your employees, why did you hire them in the first place? This is key and why hybrid has the potential to be an ideal solution, so long as we'reEP 68 · 8 Dec 2023·interview· 26:33–28:132:57News Roundup: TikTok's badge monitoring app and the erosion of trustAl Elliott: What do you got, Lee? Leanne Elliott: Well, I have a bit of a mixed bag of News Roundup this week. First of all, I did want to remind people, our regular listeners, and let our new listeners know if you are lEP 57 · 21 Sept 2023·news roundup· 2:57–8:5934:07Trust, Risk, and Psychological SafetyLeanne Elliott: Construction is a really interesting industry, I think, to look at psychological safety, both in terms of the impact potentially on our physical safety and on our mental health. You know, we spoke to KateEP 48 · 20 Jul 2023·interview· 34:07–36:4870:15"Some people will take advantage" — and why that's okayLeanne Elliott: I find that objection in general quite frustrating from leaders. that some people will take advantage. There'll be a 4-day work week, whether it be working from home, being fully remote, whether it be peoEP 36 · 25 Apr 2023·other· 70:15–72:5264:30No. 2: Understand secrets — including your ownLeanne Elliott: Yeah Al Elliott: We'll go and do something else. And that makes perfect sense. Mine isn't a secret either, but I was bankrupt in 2007 for about 103 grand. And so now I've got this thing about money where—EP 34 · 12 Apr 2023·other· 64:30–69:2169:21No. 3: Build trust with your peopleAl Elliott: As Puller explains, I think one of the things is, you know, asking if you're okay is a great way to start the conversation. It shows that you care. It's a good conversation starter, you know, but we kind of lEP 34 · 12 Apr 2023·other· 69:21–73:25
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