# engagement
30 moments across 21 episodes. Click any moment to jump straight to that part of the episode.
10:26Process over outcome: the key to engaging storiesEllie Glason: The key with all of these stories is you don't just talk about the outcome, you talk about the process. So how you got there. And again, the media find that interesting, readers find that interesting. We'veEP 319 · 16 Jul 2026·interview· 10:26–14:2926:01The Pub Test: is your story interesting?Ellie Glason: Does it have emotion? Does it have tension? Does it have nostalgia? Does it have relief? Does it have transformation? Basically, is it interesting? And I know that's maybe not the best answer. Is your storyEP 319 · 16 Jul 2026·interview· 26:01–28:2445:57Workplace Surgery: Why isn't anyone using our wellbeing benefits?Al Elliott: Brilliant. Okay. Onto question number 2. Thank you, Leigh. Onto question number 2. Why isn't anyone using our wellbeing benefits? We offer a range of wellbeing benefits like support resources, initiatives, anEP 298 · 5 May 2026·workplace surgery· 45:57–49:499:58Why disengaged employees give high survey scoresAl Elliott: Yeah Kristien Turner: The other thing I'd like to add, and God, I'm going to be the one to drop a morbid analogy here, and I can't believe I'm the one to do it, but it's almost like that whole notion of like,EP LIVE-2026-04-03 · 3 Apr 2026·panel interview· 9:58–12:0612:06Engagement levels in the current climateKristien Turner: Yeah, might be getting ahead of ourselves with this one, but right now, engagement levels are at, um, you know, a COVID-level, uh, rate when it comes to engagement rates. And I always like to say the fouEP LIVE-2026-04-03 · 3 Apr 2026·panel interview· 12:06–14:3014:30Redefining engagement metrics — the acid testsJeffrey Fermin: Look, I've been involved. I think there's some great points there. I've been involved in these dashboards where you've got like 100 different elements and data's flying around and there's 150,000 people aEP LIVE-2026-04-03 · 3 Apr 2026·panel interview· 14:30–18:5829:45The manager side of engagement — and AIKristien Turner: So amazing points there. Uncertainty plays a massive role right now, but I want to speak on the manager side and the leader side of things, right? In the last employee engagement report, we saw that manaEP LIVE-2026-04-03 · 3 Apr 2026·panel interview· 29:45–34:461:00The 'snake eating itself' — how performative surveys destroy trustAl Elliott: Bill calls it the snake eating itself, where employees stop trusting Surveys stop filling them in, and leaders stop sending them because nobody actually responds. And he's got a very specific framework for brEP 283 · 12 Mar 2026·interview· 1:00–4:2515:03The MOVED Model explained: push vs pull, generic vs personalisedLeanne Elliott: Yeah Lindsey Caplan: So, let's dive into concrete tactics and things that folks can do, but I want to anchor us first in this common language. So, I describe the 4 different ways that you can move people.EP 273 · 5 Feb 2026·interview· 15:03–21:4922:07What Taylor Swift's Eras Tour teaches us about engagementLindsey Caplan: Absolutely. As you said that, another example came to mind just from life in general. Maybe when we go to see a our favorite artist play, and they're like, oh, come on, come on, Chicago, get louder. And tEP 273 · 5 Feb 2026·interview· 22:07–30:1629:07What this means for teams, engagement, and the irony of technologyLeanne Elliott: What will that mean for people around leaders that are able to cultivate this mindset and this discipline? What does that mean for their team? Rob Kalwarowsky: The flat-out facts are this, Leanne. EngagemEP 257 · 11 Dec 2025·interview· 29:07–31:424:38Why Nick's content resonatesNick Power: Hmm Leanne Elliott: Your stuff, it's funny, it's self-aware, it's so honest about what is going on in the workplace. It resonated with me. I'm curious why you think it's resonating with so many people right nEP 249 · 13 Nov 2025·interview· 4:38–8:4320:28The 'Adi Oscars' — cost-neutral recognition that packed hallsLeanne Elliott: Tony, in terms of this way of working, you call yourself a maverick. And that you tested the patience of the senior leaders that, that you worked with. What was it that you were actually doing differentlyEP 231 · 11 Sept 2025·interview· 20:28–24:2425:39Making work fun without forcing itLeanne Elliott: How can organizations kind of use the insights of this research and everything else that we know about culture to build a fun culture that is also effective in not excluding anyone? Are there things we caEP 223 · 14 Aug 2025·interview· 25:39–30:1810:12Loud Living vs Quiet QuittingAl Elliott: I saw something in Fast Company. Well, actually, to be fair, I saw it on LinkedIn, but the actual article was in Fast Company by Ali Kushner Leanne Elliott: Look at you, you're on LinkedIn this week, you wereEP 206 · 17 Jun 2025·news roundup· 10:12–15:440:02The 8 questions we're answering todayAl Elliott: Where did everybody go? That's the question that most business owners are asking around this time of year, sort of June, July, August. The projects slow down, meetings get canceled, and emails go unanswered. EP 203 · 5 Jun 2025·other· 0:02–3:3152:10Coming up Thursday + OutroLeanne Elliott: Yeah, tell us. If you like hearing stories about how people are doing really cool things, you'll like our Thursday episodes. That's where we interview some pretty cool people. This week we have James HawkEP 188 · 15 Apr 2025·intro· 52:10–53:4118:11The research behind the bookAl Elliott: What I really enjoyed about Fortitude is that it's written in such an engaging and easy-to-read way, yet it is packed with research. I mean, the amount of research that you've done, is there anything that youEP 162 · 14 Jan 2025·interview· 18:11–22:4742:43Workplace Surgery: Boosting Engagement in a Non-ProfitLeanne Elliott: This is tricky and one that I'm actually reading more and more about recently, other business owners who are experiencing a similar scenario. The, the, the challenge is, yes, we're going to derive meaningEP 132 · 1 Oct 2024·workplace surgery· 42:43–51:0941:50Workplace Surgery: getting honest feedback from employeesLeanne Elliott: Right. I feel, have you been listening at all? Honestly. Right, friend. Okay, employee engagement. First of all, externally led. You need somebody else to come in and assure them on that confidentiality aEP 126 · 10 Sept 2024·workplace surgery· 41:50–45:5923:53Predicting employee attrition and engagementLeanne Elliott: But come back Al Elliott: Yeah, come back Peter Dorrington: Definitely come back because Nudge isn't as good as this, so come backEP 98 · 16 May 2024·interview· 23:53–29:2740:16Engage with us: your thoughts on work and productivityRory Sutherland: I don't see McDonald's getting rid of the human any day soon because some people prefer it that way. Okay, some people want some weird order because they hate the pickle. Or whatever, and maybe it's not EP 83 · 21 Mar 2024·panel interview· 40:16–50:0379:23No. 6: Give employees a real voiceLeanne Elliott: We know from previous conversations that we've had that employee voice is one of the most effective ways to build psychological safety. And that is basically asking your employees for their ideas, their cEP 34 · 12 Apr 2023·other· 79:23–84:0592:37No. 10: Get clear on how you want to engageLeanne Elliott: The list is long when it comes to the benefits of having— do you know what, not even great managers, just average managers, people who have some form of management competence in, in management. Um, yeah, EP 34 · 12 Apr 2023·other· 92:37–97:2133:15Employee voice and the beliefs Leanne holds dearLeanne Elliott: I think the concept of employee voice can be challenging for some people. And I know we talked about this quite a bit with Stefan a couple of episodes ago. I think there's a conception with employee voiceEP 17 · 20 Dec 2022·other· 33:15–36:545:46Thriving vs. fixing problems: engaging culture vs. positive cultureLeanne Elliott: and helping them thrive, and in turn, helping your business thrive, focusing on the positive aspects Al Elliott: Okay. So if I've got 20 employees and one of them I know is on Facebook half the time, and EP 08 · 23 Aug 2022·other· 5:46–7:145:00The 'F word' (and why engagement matters more than ever)Al Elliott: So, one of the things that Leanne said in a previous podcast or a previous episode was that she hates the F word, and it's not the one you're thinking of Leanne Elliott: It's the— I love that word Al Elliott:EP 02 · 12 Jul 2022·other· 5:00–6:236:23From Mad Men to modern leadership — how engagement has changedAl Elliott: So, think back to Mad Men. If you've watched Mad Men, if you're in the marketing advertising industry, I'm sure you've seen it. What made them want to stay till 11 o'clock, 12 o'clock, work on a campaign, worEP 02 · 12 Jul 2022·other· 6:23–7:1718:40Pillar 2 — Engaging managers (and the 60–70% variance stat)Al Elliott: Wow Leanne Elliott: And just that simple thing built accountability to a level where you, you couldn't do anything other than, than treat people as customers. Encourage your team to, to promote that customer EP 02 · 12 Jul 2022·other· 18:40–21:3021:30Pillar 3 — Employee voice (the root of engagement)Leanne Elliott: Yeah. So, number 3 is employee voice. I think this is really the root of engagement. And we chatted last week about how if, you know, you— it's one thing to give your employees a voice, but there needs toEP 02 · 12 Jul 2022·other· 21:30–23:55
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